Property owners are responsible for maintaining the cleanout, and ensuring easy access for City staff, plumbers, or licensed technicians.
Do not bury or pave over the cleanout. Any damage incurred in locating the cleanout is the property owner's responsibility.
If a cleanout needs to be raised or lowered, or if the cap is missing or damaged, please contact the City immediately. Any damage to the cleanout from negligence will be repaired by City staff at the cost of the property owner.
All cleanouts located in driveways are required to be in a valve box supplied by the City, and are installed by the property owner or contractor. If a cleanout is not level with the driveway, contact the City. The City provides staff to raise and lower utilities, like water stand pipes and sewer cleanouts. This service is provided by request, and is completed in a timely manner.
Sanitary Sewer Blockages
Blockages in sanitary sewer mains can cause sewage to backup into a residence. They can be caused by vegetation roots growing into the line and/or by the improper disposal of items such as grease, wipes, diapers, washing machine lint, and other items flushed down the toilet. In the event of a sanitary blockage, call the City of Prince George immediately at: 250-561-7600 (24 hours a day/365 days a year).
For more detailed information on what to do in the event of a suspected blockage please refer to the
Residential Sanitary Sewer Backup Procedure.
The City will help identify whether the blockage is in the City's sanitary sewer main or service line, or is in a building sewer:
- If the blockage is in the City's sanitary sewer main, the City will clear it.
- If the blockage is not in the City's sanitary sewer main, the property owner is responsible for clearing any blockages within the sanitary service connection or the building sewer. In this situation, contact a plumber or licensed technician.
If residents have homeowner's or other property insurance, notify the insurance agent to see if the claim is covered.
Document the actions taken (calls, contacts, costs) and take photos of the damage.
If additional assistance is needed, call the City at 250-561-7600.
Find out how to
start a claim.
Note: The City will not provide reimbursement if the City has not been notified of the blocked sewer at the time of the incident.
The City is not presumed to be responsible for the consequences of a blocked sanitary sewer line simply because the blockage is on City side. The City is protected by the Local Government Act.
Failure to act in a timely manner may increase damage to property and to neighbouring properties.
View the Sanitary Sewer Backup Procedure Fact Sheet